This document describes the San Mateo County/Silicon Valley Convention and Visitors Bureau (hereafter referred to as San Mateo County/Silicon Valley CVB) policy regarding personal information, ongoing communication, site security and overall site usage of visitsanmateocounty.com, and all other sites operated by San Mateo County/Silicon Valley CVB. These provisions apply solely to online activities and are not necessarily applicable to practices San Mateo County/Silicon Valley CVB may engage in outside of the San Mateo County/Silicon Valley CVB. Use of the website signifies your agreement to the terms and conditions of use set forth in this document. If you do not agree to these terms, you may not access or otherwise use this website.
Collection of Personal Information
The request for e-mail communication or contact from the San Mateo County/Silicon Valley CVB may result in the collection of (but is not limited to) the following information:
As a matter of policy your e-mail address will not be sold, rented, or shared with any other business or organization. Users that have checked one of our e-mail request buttons may, from time to time, receive travel information, updates about new website features and other information relating to San Mateo County/Silicon Valley. If you wish to be removed from our e-lists, click on the unsubscribe link located on the bottom of the email message. Please allow one to two weeks for our list to be updated.
Members of the San Mateo County/Silicon Valley CVB may receive the mailing addresses, phone numbers and comments of leisure travelers who choose to provide that information. On occasion, we may combine system-wide data to create aggregate reports with no individual identity data.
Meeting and Tour Planners
Information provided by meeting planners and other travel professionals is reviewed by San Mateo County/Silicon Valley CVB staff to follow up on requests and develop future business. Events booked in San Mateo County/Silicon Valley are printed in the San Mateo County/Silicon Valley CVB ‘s Convention Calendar unless that event is specifically marked confidential. If a meeting is confidential, it is our policy not to list it on any distributed information. The San Mateo County/Silicon Valley CVB also uses provided information for internal purposes such as e-mail contact.
Newsletters and Online Surveys
This site offers users the option to register to receive e-newsletters with information about news, events and special offers. Visitors to our site may also choose to complete periodic surveys that may be posted on the site from time to time. Survey responses will be used to improve our site and to strengthen our ongoing marketing efforts. Newsletter registration and participation in our surveys is completely voluntary and the user may choose whether or not to disclose any and all information.
Security of Personal Information
We exercise reasonable care to protect your non-public personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your non-public personal information, we cannot guarantee the security of any information you transmit to us or receive from us. This is especially true for information you transmit to us via e-mail. We have no way of protecting that information until it reaches us. Once we receive your transmission, we maintain physical, electronic and procedural safeguards to protect your personal information.
We may disclose information, including non-public personal information, in special cases when we have a good faith belief that such action is necessary to: (a) conform to legal requirements or comply with the legal process such as, but not limited to, situations when we are required to do so by federal, state or local laws and regulations, or when we receive a subpoena or are ordered by a court to do so; (b) protect and defend our rights; or (c) act to protect the interests of our users or others. Additionally, we may, without notice to you, provide aggregate statistics about visitors to the website(s), such as volume, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personal information.
Transmission of Information
All personal data provided to the San Mateo County/Silicon Valley CVB online will be handled in accordance with the San Mateo County/Silicon Valley CVB Online Privacy Practices. You are prohibited from posting or transmitting to or from this website any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.
The links we provide on visitsanmateocounty.com are there for your reference and convenience. We do not control any of these websites, nor are we responsible for their content. The San Mateo County/Silicon Valley CVB does not imply any endorsement of the material on such websites or any association with their operators by including these links on visitsanmateocounty.com. If you decide to access any of these websites you do so entirely at your own risk, and you should be aware that upon using these links you will leave visitsanmateocounty.com.
We may process data and review and site analytics about your use of our website and services ("usage data"). The usage data may include (your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use). The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analyzing the use of the website and services. The legal basis for this processing is to fully know our site visitors in order to make our online presence rich in resources that our users want. While the analytics are reviewed internally by the San Mateo County/Silicon Valley CVB staff and board of directors, we do not share analytics publicly.
We may process your account data on social media and via our web e-newsletter. The account data may include your name, social media account and/or email address. The source of the account data is San Mateo County/Silicon Valley CVB. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interest, namely the proper administration of our website.
We may process information that you post for publication on our website or through our social media services ("publication data"). The publication data may be processed in order to show our web and social media users about the San Mateo County/Silicon Valley experience. The legal basis for this processing is our legitimate interest, namely promoting the local area through the eyes of social media and blog posts that are set as public viewing. Source(s) will always be cited when content from a third-party is used.
We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). We will not share your information with others and you may unsubscribe at any time.
*Portions of the above policy were used from a template from SEQ Legal, LLP.
Users who have registered with us in the past and no longer wish to receive newsletters may opt-out of receiving future communications by using the "Unsubscribe" feature in the newsletter.
Modification of Terms and Conditions
San Mateo County/Silicon Valley Convention & Visitors Bureau
Attn: Website Manager
111 Anza Blvd., Ste. 410
Burlingame, CA 94010